First Great Western

6 Reviews

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Siân 's complaint against First Great Western

Siân Stockham

19/01/2020

Rude staff

Complaint against First Great Western

I was catching a train from Bristol temple mead to Newport. I was in aware that some of the carriages weren’t in service and after putting my case on the train a member of platform staff was verbally aggressive towards me and got on the train going to pull my suitcase from my hand, which could have led to me falling. I should point out that I’m hearing impaired and have arthritis. The guard on the train was very professional.

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