icelolly.com

4.00 stars

14 Reviews

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Claire's complaint against icelolly.com

Claire Collinge

17/08/2016

[LAPSED] Hotel was disgusting

Complaint against icelolly.com

My partner paid for a holiday off icelolly to go to mallorca(spain) all inclusive holiday. When we arrived at 12am at the hotel we was up on 6th floor and the room was for myself/partner and my 13 yr old daughter the 3 so called beds was next to each other one bed was hard/other broken so i kept sliding into the middle and other was that old u could feel the springs. My daughter couldnt get any space for privacy or myself and partner. The hotel was all inclusive but the food option was disgusting not much option either. We got stuck in the lift on 4th floor/the area we was in was more for german/russian people not for english,the bathroom was disgusting had to hold the shower myself to try and wash/the water kept turning off and some times we couldnt shower had to wash by using sink water, There was no facilities in the room to make a drink. We was told there was entertainment in the hotel each night for families but nothing. It was such a horrible hotel it ruined our stay and if i could i would off looked for a flight home or a different hotel/area. We was even told it would be a pool view but no it was not. We wasnt told about the government wanting 18 euros when we arrived in the hotel. The hotel should not be allowed open. Icelolly was my first time and it will be my last aswel.

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Lapsed. Claire has not responded in 90 days

  • Comments (1)

sharon addy | | VERIFIED

Good afternoon Claire Thank you for bringing this to my attention. Icelolly.com is a price comparison site for travel companies who advertise their offers with us. If you would be kind enough to inform me of the travel company your holiday was booked through I will be more than happy to forward your comments to them so they can conduct an investigation into the issues raised. Regards Sharon
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