icelolly.com

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Becky's complaint against icelolly.com

Becky Carroll

01/11/2017

[LAPSED] Miss sold hoilday

Complaint against icelolly.com

Hi, I booked a 3day break with ice lolly. myself my partner and two friends. We was suppose to have an apartment with two bedrooms. And I could stress enough on the phone how important it was for us to have two bedrooms. I was promised this by an ice lolly agent. On arrival a lady took us to our room, it was small damp the smell was horrendous but not only that it had a double bed and a pull out bed no even a footapart. So I explained to the ladie that she had given us the wrong room as we were supposed to have an apartment. She insisted that it was right. So I got my paper work out to show her, which clearly states a TWIN BEDROOM apartment. I was told that the had no rooms left and asked if we wanted to leave. We had no extra money to pay for another hotel. So what had no choice to stick it out. I informed ice lolly whist i was there but nothing they could do. We had no hot water at all, also complained about this but yet again nothing was done. There was a plug hanging from the wall a fridge on the window sill. I can't even explained how bad it was. I've made many complaint to ice lolly and have been offerd 20% off our hotel and no more compensation because we used their facilities. as u can imagine I am insulted buy this offer an as for use of their facilities I couldn't shower for 3 days. Can u help where can I go from here????

  • supporters 0

Lapsed. Becky has not responded in 90 days

  • Comments (1)

sharon addy | | VERIFIED

Good afternoon Becky, Icelolly.com is a price comparison website for independent travel companies who wish to advertise their holiday online. We do however take dissatisfaction seriously & in order for me to assist you could you please confirm which travel company your holiday was booked with via icelolly.com. Please email [email protected] where we will be more than happy to assist.
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