icelolly.com

4.00 stars

14 Reviews

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Ben's complaint against icelolly.com

Ben Thirlaway

05/08/2016

[LAPSED] Trying to book a holiday

Complaint against icelolly.com

They are advertising holidays that are not available when you phone

  • supporters 0

Lapsed. Ben has not responded in 90 days

  • Comments (3)

sharon addy | | VERIFIED

Good Morning Ben, Thank you for bring this to my attention. icelolly.com is a price comparison website for holidays, which are supplied by travel companies who advertise their offers on our site. As soon as the independent travel company is made aware that an offer is not available to book then they must either update or remove the holiday as soon as possible. This can take up to 24 hours.

sharon addy | | VERIFIED

At icelolly.com we take any expression of dissatisfaction seriously and as such I would like an opportunity to discuss your experience in more detail and hopefully restore your faith in the icelolly.com brand. If you would like to discuss your experience further, please contact me at [email protected]

sharon addy | | VERIFIED

I would also like to take this opportunity to apologise for any inconvenience that you have encountered when attempting to arrange your holiday via our price comparison site. Kind regards Alex
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