icelolly.com

4.00 stars

14 Reviews

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Nadia's complaint against icelolly.com

Nadia Mankouri

08/08/2016

[LAPSED] Worst Holiday Experience I've ever had

Complaint against icelolly.com

We used icelolly to book a holiday from Manchester to Majorca to meet some friends and have had endless issues. We didn't get confirmation of our holiday, then when we did our flights had been changed to fly to and from Edinburgh? When I called to question this they then told us the only compromise was to fly via Edinburgh. We then got moved to another resort without as much as a phone call and got told that it wasn't their fault due to low cost beds going bust - after a week of poor customer service / a lady shouting at me / no one returning calls or emails, we tried to get a refund which we told we couldn't do. As the build up to our holiday was ruined, we then took it upon ourselves to book through travel republic - who we had ZERO dramas with. Lesson learnt - do not use this company.

  • supporters 0

Lapsed. Nadia has not responded in 90 days

  • Comments (6)

sharon addy | | VERIFIED

Good morning Nadia, Thank you for bringing this to my attention. Icelolly.com is a price comparison website for holidays which are supplied by travel companies who advertise their offers on our site. As such we are not a travel company. I am however very sorry to hear about the issues that you have experienced when speaking to one of our independent travel partners.

sharon addy | | VERIFIED

At icelolly.com we take any expression of dissatisfaction seriously and as such I would like an opportunity to discuss your experience in more detail and hopefully restore your faith in the icelolly.com brand. If you would like to discuss your experience, please contact me at [email protected]

sharon addy | | VERIFIED

I would also like to take this opportunity to apologise for any inconvenience that you have encountered when arranging your holiday via our price comparison site. Thanks Alex

Nadia Mankouri | | VERIFIED

Hi Alex, I appreciate this is not actually your companies fault so I will be altering this review - although you need to be aware of the people you advertise on behalf of and their shoddy customer service.

sharon addy | | VERIFIED

Hi Nadia, Firstly thank you for altering your review, All travel companies advertising on our site are members of ATOL, in addition the customer team at icelolly consistently review the level of service provided by companies advertising on our site. Would it be possible for you to provide me with the name of the travel company that you spoke to via icelolly.com,

sharon addy | | VERIFIED

I can then provide them with feedback. Kind Regards Alex
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