Air Europa

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Sophia's complaint against Air Europa

Sophia Jensen

29/10/2015

Denied boarding due to overbooking of the flight UX1297 Palma -Paris

Complaint against Air Europa

We asked to have the cost of ticket refunded, this was refused. We asked to be booked on the Vueling Flight no VY2854 from Palma to Paris; we were told it was already fully booked. This proved to be a lie, as we managed to book two seats ourselves at a cost of €589.98 which we paid ourselves. We asked for compensation, which was refused. We were offered two alternatives: one flight AB7954 to Barcelona and another with Vueling to Valencia; both with onward flights to Paris. The end result would have been an arrival time in Paris around or after midnight. We were told to fill in a claim form, which was done: AEA506/401243.

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