Britannia Hotels

1.00 stars

20 Reviews

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Eliesha's complaint against Britannia Hotels

Eliesha Wade

31/12/2019

Dirty, outdated and not worth the money

Complaint against Britannia Hotels

Spent £137 for two nights on a room that was extremely outdated. The room was beyond stay able; would rather have stayed in the car, worst nights sleep going. With plug sockets hanging off, stains on the walls, dresser wood chipped and cracked giving splinters, a horrible musky damp smell in both the room and wardrobe, bathroom rust, mould, urine stains around the toilet floor, bodily down below hairs all over the bathroom floor and bath. When mentioned this to the reception manager, she mentioned that they have had many complaints about this and is well known for their disgusting habits; she even recommended somewhere else to stay. Absolutely disgusted and by far the worst hotel we’ve been in, would not recommend. I’m sure there was more problems but didn’t want to stay there long enough to experience.

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