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CHARLOTTE's complaint against Britannia Hotels
Extremely bad cleanliness in the room
Complaint against Britannia Hotels
My complaint is, we recently stayed at the Royal Bath Hotel Bournemouth. When we got to our room, to put our bags in the wardrobe we found a wastebasket full of used condoms. We don't know how long it had been in there, I definitely did not want to put my bag in there after that!! We then sat on the bed and noticed a number of unsightly hairs inside the bed. That were clearly not from the head. A basic standard of a room is clearly not this!! It was our first time staying at this hotel and it put us off being in that room. We did tell the reception but all they did it change the bin.
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