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Roger's complaint against Weekender Breaks
4 night break to Milan and Lake Garda - travel disaster to Lake Garda
Complaint against Weekender Breaks
We booked a 4 night break to Milan and Lake Garda in early November, for 2. We booked on the internet in response to an advert for this break including return flights, 4 nights B&B in 2 hotels and train transfers between Milan and Lake Garda. We were aware that airport transfers were not included but assumed all other travel was included. When taking the train to Lake Garda as booked by weekender breaks, we alighted at the destination station to find that we were at least 60km from the hotel booked by the tour operator. The options were: take a very expensive hour plus taxi ride or; catch a train to the next station - which was nearer the hotel, then catch 2 buses of half hour journeys which were operating on winter timetables. We chose the latter, and spent the rest of the day in transit. Also the train tickets for the return trip were not included! The company says this was explained at the time of booking, but it absolutely was not. Therefore we had to fund the return journey of 2 buses and two trains, ourselves. What holiday company would arrange travel between centres - very badly - and then deny any responsibility for the return journey? Answer, Weekender Breaks. My advice is to steer well clear of this company.
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