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Julie's complaint against Imagine Cruising
Travelling to China in March 2020
Complaint against Imagine Cruising
We r supposed to be travelling to China on 26th March imagine cruising will not look at changing or refunding our money at present. We have to pay for Chinese visas which will cost an unrefundable £350. Imagine seem to be hiding behind foreign Office advice as other travel companies are offering alternatives for clients booked for March and April. The customer service from imagineer is not what is expected for a major travel company. Is any one else experiencing this?
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- Comments (3)
Janita Verster | | VERIFIED
Nick MacLeish | | VERIFIED
Yuen Nui | | VERIFIED