Imagine Cruising

1.00 stars

14 Reviews

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Robert's complaint against Imagine Cruising

Robert Rowberry

19/03/2018

Type of Cabin

Complaint against Imagine Cruising

When we booked our cruise with Imagine Cruising , because of our age , we specified absolutely NO BUNK bed cabins . We were assured that this would be organised only to be met with bunk beds in our cabin . I did speak to reception on MS Vesterålen , but as there were another couple also with IC and less able than us , I insisted that should there be a better cabin to let them have first selection . We have managed to adapt to our sleeping arrangements , but it is very inconvenient considering our ages . Why could not I C assess from our age that bunks were unsuitable for us and advise accordingly our options. I would like a reply please with if possible a reasonable offer of compensation . Hurtigruten have been very helpful , but the fault initially is with I C

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