Abellio Greater Anglia

1.00 stars

13 Reviews

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Bobby's complaint against Abellio Greater Anglia

Bobby Warner

08/01/2019

give a double fare price penalty and then states you wont have to pay it.

Complaint against Abellio Greater Anglia

Traveling back from work, not releasing my railcard had expired. silly me i know was a day out of date if that, 12 hours. even though i had brought the tickets for the fare when it was in date.Also no email update from them stating it was running out? silly them. Ticket officer stated if i paid that second to renew my railcard i could appeal for not paying the penalty and it would be approved. I did this. Had my appeal on hold for over a month to then get it rejected due to them 'not being able to do anything about it' This was explained that because the appeal company is different to Greater Anglia, nothing could have been done. This is disgusting and a massive money making scheme. Doubling a fare is one thing with a 12 hour out of date railcard to stating it will be approved to being rejected on that reason. shame on you.

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