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Penny's complaint against Abellio Greater Anglia
Rip off on refund
Complaint against Abellio Greater Anglia
Bought advanced tickets for same-day return from London to Cambridge at £22. Woke up ill hours before travel time. Called customer care when they opened at 8 am. They charge £10 penalty EACH WAY, giving me a £2 refund. Might as well have not bothered. They list on their website a £10 change fee, but it's per each direction. This is highway robbery!
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