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John's complaint against Abellio Greater Anglia
Complaint against Abellio Greater Anglia
I have had an issue at Bishops Stortford for the second time with the same booking operator. She has asked to see the senior railcard when purchasing. She is the only one to do so and says it is in the regulations although could not find it. It is clearly nonsense since one can buy tickets online or at a machine where they can't be shown. The requirement is to produce the card when travelling as required. Having drawn this to Greater Anglia's attention before this is clearly a lack of effective management. I would like to know what Greater Anglia is going to do and when it has done it.
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