321 Travel

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27 Reviews

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David 's complaint against 321 Travel

David Coleburt

21/03/2018

321 TRAVEL LTD HOLIDAY

Complaint against 321 Travel

Booked an 11 day holiday to Eygpt at the Tia Height hotel makadi bay .All inclusive and with holiday taxis . flying with easy jet and extra luggade weight 23 kg.which i paid extra for.i paid a £300 deposit which was agreed and pay the rest before we flight . total £804 It al started when i got my comfirmation letter 4 days later which i was expecting straight way , it stated 7 day holiday ? I phone the company up ,they try to tell me thats what i booked . Things started to get heated on both sides, I told them to get it sorted . They came back to me late in the day and told me they managed to get 4 day extra for me at the Tia Heightand change the flight at there cost for me as a faver . ( Thats what i paid for ) Two week past i phone 321 up again to check my luggade weight as confirmation letter state 15kg . I was back on the phone to sort this out as i paid extra for 23kg again the man on the phone said we givern you extra 4 day sorted the flights at a cost to them and now extra weight . I Said, I only want what i am paying for .i also found out they took over £500 deposit that was not agreed. i said every thing i booked and said was on a recorded phone conversation. when you phone 321 you will be held on the phone for ages you are cut off and mucked about and spent more than a hour trying to get through . We got to the hotel the Tia Height makadi bay to book in . they said no your not booked in here .?? what i said. No he said 321 travel booked you in to Tia Height Cascata makdia bay .i said no my paper work says Tia Height notting about Tia Height Cascate the rooms were very run down ,i said im not staying there .thats not what i paid for . The manager said you can up grade to the Tia Height at a cost of £60 which had to pay to get what i already paid for . great holiday apart from all the muck ups. Now home to conplany about the stress i have had to go through and the extra cost as well. Back on the phone again and kepted waiting for 45 mins and cut off tried again same happern again . i will try again late . ???????? TAKE CARE AND GOOD LUCK ??????????

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