321 Travel

3.00 stars

27 Reviews

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Philip's complaint against 321 Travel

Philip Maunder

18/04/2017

[RESPONDED] Bad service.

Complaint against 321 Travel

Booked on 15th march 17 to puerto dela cruz Tenerife,Flying on the 17th, Hotel Teneguia. Flights got changed from cardiff to bistol. Hotel got changed to a sub standard one. Total cost changed with addons by £168.00. Transfer fees doubled from £40. To £80. And to top it all, when we got to tenerife they had booked our transfers for the next day. So we had to hire a car costing another 90 euro,and because i had a drink on the plane, my wife had to drive around 90km to the hotel,never driven a left hand drive on the other side of the road,nightmare, Three hours to find hotel. Stress is the word for this holiday. Never again with 321 Travel.

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321 Travel has responded

  • Comments (3)

321 Travel | | VERIFIED

You had a booking request going in just 2 days time, unfortunately the seats were no longer available, no money was taken. You were offered Bristol, this was accepted by you, your version tries to make out we took your money and simply changed the details. Also you were offered a hotel which you accepted, if you feel this is sub standard this is something you agreed to book and could check

321 Travel | | VERIFIED

online before confirming. All costs were agreed on the telephone. To avoid availability issues it would be better to book more in advance than 2 days when rooms and seats are still all available. If we take in a booking request so close to departure these things do happen. Your review tries to imply we have taken money, changed flights and hotel without your knowledge and that's that.

321 Travel | | VERIFIED

Again, no money was taken and you were offered what best suited your budget and travel arrangements and you accepted this. With regard to the car hire and transfer we apologise for the admin error, but a simple call to us and this would have been remedied, but you never called us to allow us to make this simple amendment.
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