321 Travel

3.00 stars

27 Reviews

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Michelle's complaint against 321 Travel

Michelle Adamson

04/04/2017

[RESPONDED] Charged for luggage but when i got to airport i had to pay

Complaint against 321 Travel

When i 1st booked rhe holiday the took am extra £100 from my visa. I paid for 20kg of luggage which meant we got 10kg of hand luggage. When i then travelled on 25th mar 17 i was charged at the airport for luggage. What i dont understand is that luggage was booked on for coming home. Ive rang and they hang up. The customer complaints team dont seem to answer

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321 Travel has responded

  • Comments (3)

321 Travel | | VERIFIED

If you have baggage on the way home but not on the outbound this is obviously an issue with the airline. Just give our admin team a call and they will sort the refund for you. Like any other company we can experience high levels of calls and you have to be patient in the queue system. I hope this helps the issue.

Michelle Adamson | | VERIFIED

I had parience for 25 mins then was hung up on thw tried again for a further 15 mins where i was 1st in the queue for so long.

321 Travel | | VERIFIED

Nobody hangs up on anyone. Personally when I ring my bank during peak periods it can take over an hour to get through. I have to wait until my call is answered. We are no different.
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