321 Travel

3.00 stars

27 Reviews

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kelly's complaint against 321 Travel

kelly ryan

07/04/2017

[RESPONDED] they Cancelled my holiday and charged Me!!!

Complaint against 321 Travel

I booked a holiday thurs night to depart on Sunday all was confirmed by Linzi at Travel Service LTD (321 travel). I packed my case on Friday with an email stating the holiday would be CONFIMRED within 24 hrs. I received a call at 13:30 for Linzi to tell me the holiday was not authorised. She could not get another holiday within my budget and then said I would have to pay £100 cancellation fee. I recorded the conversation and asked if the holiday wasn't confirmed how can I pay a fee when no exchange of money left my bank they then took the £100 out of my bank as they had the details. I looked online and saw on trip advisor they do this on a regular basis and overcharge people too once they have their bank details. They are a disgrace I will be taking this to the papers in the morning

  • supporters 0

321 Travel has responded

  • Comments (20)

Kerry Adams | | VERIFIED

This is exactly what happened to us we luckily cancelled the bank card before they could take any more as I read all of these other reviews . I have written to the travel trade association who they are a member of to help and make them aware .Did you get your refund back ? If you try and write I there Facebook page they remove your post straight away .

321 Travel | | VERIFIED

You booked a last minute seat saver and were advised your booking is in a request status. Suitable alternatives were offered as well as the original holiday with an in direct flight, as a courtesy other options were looked into. When recording another person legally you must advise them you are doing so. Rather than a back and forth we will await correspondence from your legal team as advised.

kelly ryan | | VERIFIED

I have now got several recordings from this corrupt company as well as emails to support this. Apparently they could not respond to this post as frequently requested I removed it before they would refund my money. They have now said they won't pay my refund as the comments are still on this site. I did advise I was recording you hence the reason you then put the phone down on me - CORRUPT CORRUPT

321 Travel | | VERIFIED

You can go via the small claims court where they will take all the evidence, all the call recordings and make a judgement. We would advise this as the best course of action.

kelly ryan | | VERIFIED

Thank you for your help in this matter Ernest. I will definitely do this and take it elsewhere. It amazes me that you refused to also give me your full name when I requested it??? It sounds like it's not just your call team that need training in customer service. It's funny how you put the phone down after saying it was fine to record too? Other people have been ripped off too not just me CORRUPT

321 Travel | | VERIFIED

Again, the best course is to take it via the small claims and they will give a fair judgement and take into account all your call recordings. I'm sorry we couldn't help any further.

kelly ryan | | VERIFIED

It's not that you couldn't help it's more you refused to give me my money that you took without my permission out of my bank back. Then tried to gag me with a voucher to use at your company - no thanks! You refused to give me a refund you CLEARLY stated I was entitled to unless I removed comments on social media! This company are a disgrace and will be shown for their true colourS - CORRUP

kelly ryan | | VERIFIED

I have no doubt I will win this case in a small claims court as well as when trading standards get in touch with you!! 321 travel aka Travel Services - DO NOT USE LOOK AT THE REVIEWS ON TRIP ADVISOR AND ON HERE PEOPLE

321 Travel | | VERIFIED

https://uk.trustpilot.com/review/www.virginholidays.co.uk https://uk.trustpilot.com/review/www.thomson.co.uk https://uk.trustpilot.com/review/thomas-cook-reviews.com

kelly ryan | | VERIFIED

User Responded via private message

kelly ryan | | VERIFIED

https://www.tripadvisor.co.uk/ShowTopic-g1-i12290-k7374909-321_travel-Bargain_Travel.html https://www.aspokesmansaid.com/travel-and-holidays/company-6200/321-travel Plus how many others have been gagged or can't be bothered to deal with the rudeness of the company???

kelly ryan | | VERIFIED

https://www.mumsnet.com/Talk/general_advice_tips/2045137-horrible-experience-with-321-travel-complaint-warning

kelly ryan | | VERIFIED

https://forum.holidaywatchdog.com/321-travel-t115060.html FRAUD AND THEFT

kelly ryan | | VERIFIED

https://www.google.co.uk/amp/s/uk.trustpilot.com/amp/review/321travel.co.uk Poor company

kelly ryan | | VERIFIED

http://www.reviewcentre.com/Travel-Agents/321Travel-www-321travel-co-uk-reviews_1672202 DO NOT BOOK WITH THEM

kelly ryan | | VERIFIED

http://www.holidaytruths.co.uk/forum/travelate-321-travel-do-not-use-t161012.html DON NOT USE THIS COMPANY

kelly ryan | | VERIFIED

Ernest Bradshaw even put the phone down on the journalist who called him!!! If you have nothing to hide Ernest speak with them???

321 Travel | | VERIFIED

You have been given the correct route to follow. We will not discuss the booking any further. If you believe you were mis sold or that the terms and conditions were not given to you, if you follow the steps advised by taking your call recordings to the small claims court they will decide if we acted outside of our terms. We will not be answering any more correspondence on this matter as you

321 Travel | | VERIFIED

continue to ask the same questions and post the same things on numerous platforms, that we have already answered via email and telephone.

kelly ryan | | VERIFIED

I have written proof and voice recordings that YOU AGREED to pay the money you illegally took from my bank back See you in court Ernest Bradshaw
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