Tour Center

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Alexandra's complaint against Tour Center

Alexandra Cunningham

13/12/2016

Baggage charge 64 pounds at Manchester airport first Dec.2016

Complaint against Tour Center

I booked a return flight from Manchester toPaphos on 1/12/2016 returning Paphos to Manchester on 5/1/2017 on 1/6/2016 and paid180pounds48pence by visa on that date. On arriving at Manchester airport I checked in and was informed that i was only allowed one cabin bag as my luggage and I said no I had stated that there would be one suitcase and one cabin bag as I was going for five weeks and that i didn't require insurance for these as I was covered by my home insurance.I declared that i was disabled and would require help getting my suitcase off the conveyor belt at Paphos and the tour centre sorted this out for me for Manchester and Paphos .On receipt of the documents which my friend printed off for me and booked my flight out I checked the boarding pass and filed the paper's with my passport. I admit that i didn't read the full e ticket which does state cabin baggage only just got the times of arrival and flight no. for my daughter to pick me up at Paphos. I had to pay 64.00 pounds at MANCHESTER for my suitcase which i have the confirmation for ref.EQPRQMF.I cannot understand why i had been listed as cabin baggage only when i was going to be away for approx. Five weeks so therefore needed more clothes than a cabin bag would hold plus Xmas presents and had stated that i needed help to get my luggage off the conveyor belt so whoever decided to put me down as cabin bag only were totally wrong. I did try telephoning the person with whom I had been dealing, and I must say that she was very helpful, but could not get a reply on 1/12/16. When I tried again it was to a very abrupt person who told me to contact yourselves.AIt was fortunate that my pension is paid on the first of the month or I would not have had the money available to pay the excess sixty four pounds. I await your reply, A CUNNINGHAM.

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