Want to resolve an issue with Tour Center?
Or simply share your experience
Francesca's complaint against Tour Center
Francesca El Kozeh
Travel Documents are Wrong!
Complaint against Tour Center
On Friday 29th September I booked a getaway in Italy with Melani, and received a booking confirmation where the names of the passengers were wrongly spelled. I replied immediately to the email specifying the correct spelling of our names; despite this, on Monday 2nd October I received the travel documents, by Megan Davis, and our names were wrongly spelled exactly as before! I replied to Megan on 3rd October, pointing out that our names were wrongly spelled, but until now I have not received a written reply; I have then attempted to resolve the issue by calling Tour Centre, but the operator has told me that I have to pay a surcharge for the amendment! Please provide to amend the names as soon as possible and to send new travel documents to my mail address. Many thanks Francesca El Kozeh
- supporters 0
Tour Center has not yet responded
- Comments (0)