Tour Center

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12 Reviews

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Francesca's complaint against Tour Center

Francesca El Kozeh

05/10/2017

Travel Documents are Wrong!

Complaint against Tour Center

On Friday 29th September I booked a getaway in Italy with Melani, and received a booking confirmation where the names of the passengers were wrongly spelled. I replied immediately to the email specifying the correct spelling of our names; despite this, on Monday 2nd October I received the travel documents, by Megan Davis, and our names were wrongly spelled exactly as before! I replied to Megan on 3rd October, pointing out that our names were wrongly spelled, but until now I have not received a written reply; I have then attempted to resolve the issue by calling Tour Centre, but the operator has told me that I have to pay a surcharge for the amendment! Please provide to amend the names as soon as possible and to send new travel documents to my mail address. Many thanks Francesca El Kozeh

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