National Holidays

1.00 stars

402 Reviews

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Jackie's review of National Holidays

Jackie Haw

01/10/2018

3day break to blackpool

Review of National Holidays

I AM DISAPPOINTED TO BE WRITING THIS COMPLAINT WE WERE GIVEN THIS SURPRISE BREAK OFF OUR CHILDREN AS A RUBY WEDDING GIFT WE ARRIVED AT THE NORBRECK CASTLE HOTEL ON FRIDAY LUNCH TIME 28 SEPTEMBER WE WENT TO RECEPTION TO BE TOLD WE COULD NOT BOOK IN UNTIL 2.30 PM AND WERE TOLD TO LEAVE OUR LUGGAGE IN A LITTLE ROOM ALONG WITH ALL OTHER LUGGAGE THIS ROOM WAS NOT LOCKED SO ANYONE COULD HAVE WENT IN .WE DECIDED TO GET A TRAM UP TO THE PIER FOR A COUPLE OF HOURS UNTIL WE COULD BOOK IN .ON ARRIVING BACK TO THE HOTEL AT 3PM WE WERE GREETED BY AROUND 500 CHILDREN AND ADULTS WHO HAD ARRIVED FOR A BAND TOURNAMENT WHICH WE WERE NOT TOLD ABOUT .WE STOOD IN THE QEUE FOR 15 MINS TO COLLECT OUR ROOM KEY WE WERE GIVEN A ROOM ON THE THIRD FLOOR .WE WENT TO GET THE LIFT TO BE GREETED BY CHILDREN ALL WAITING TO GO TO THERE ROOMS SO WE DECIDED TO GO UP THE STAIRS 3 FLIGHTS LATER WE ARRIVED AT OUR ROOM 333 ON OPENING THE DOOR WR WERE HIT WITH A FOISTY SMELL SO I SPRAYED SOME DEODORANT TO RID THE SMELL THE FLOOR LOOKED REALLY DIRTY THE TV WAS DUSTY THE BEDDING WAS TO BIG FOR THE BED AND ON LOOKING OUT OF THE WINDOW WAS GREETED BY NOTHING BUT PIPES AND A YARD FULL OF BOXES AND RUBBISH ON ENTERING THE BATHROOM THERE WERE 4 TOWELS FOLDED OVER NEAR THE SINK ON PULLING BACK THE SHOWER CURTAIN THERE WERE STILL HAIRS IN THE BATH.WE MADE A CUP OF TEA AND AFTER DECIDED TO PUT THE TV ON BUT IT KEPT GOING OFF OR THE PICTURE FROZE SO I PUT MY LAP TOP ON BUT NO INTERNET SO I WENT DOWN TO RECEPTION TO BE TOLD WE HAD TO PAY £7 FOR 24 HRS USE BUT IN THE ADVERT IT STATES FREE WI FI SO IT COST US £14 FOR 2 DAYS INTERNET USE WE SAT IN OUR ROOM FOR A WHILE AND WENT DOWN FOR DINNER AT 6PM TO BE GREETED BY A QUEUE OF CHILDREN ALL WAITING TO GO IN WE STOOD FOR OVER 20 MINS AND WERE FINALLY GIVEN A TABLE AFTER DINNER WE WENT BACK TO OUR ROOM FOR A WHILE WE CAME DOWN TO WATCH THE CABARET BUT COULD NOT FIND ANYWHERE TO SIT AND THERE WERE CHILDREN A D TODDLERS RUNNING AROUND ALL OVER WE MANAGED TO FIND A TABLE IN THE CORNER BUT COULD NOT HERE FOR KIDS SCREAMING AND RUNNING ABOUT SO WE WENT BACK TO OUR ROOM WE DECIDED TO GO TO BED AT 11PM BUT WERE STILL AWAKE AT 12.30 BY KIDS RUNNING UP AND DOWN THE CORRIDOR AND SLAMMING DOORS BUT BECAUSE WE WERE ON THE 3RD FLOOR WE COULD HERE THE NOISE ON THE FLOOR ABOVE THEN WHEN ALL WENT QUIET ALL I COULD HERE WAS THE PERSON IN THE NEXT ROOM SNORING SO LOUD YOU COULD HERE IT THROUGH THE WALL .WE WERE WOKEN UP AT 7AM BY KIDS RUNNING ABOUT YET AGAIN WE WAITED UNTIL 8.30 ON OPENING OUR ROOM DOOR WE WERE GREETED BY EMPTY PIZZA BOXES AND MCDONALDS CUPS AND WRAPPERS WE WENT ALONG THE CORRIDOR TO GET THE LIFT DOWN FOR BREAKFAST BUT YET AGAIN HAD TO WALK DOWN THE STAIRS MY HUSBAND WAS NEARLY KNOCKED DOWN BY KIDS RUNNING DOWN FROM THE FLOORS ABOVE IT CLEARLY STATES NEAR THE LIFT NO CHILDREN UNDER 14 TO USE THE LIFT WITHOUT AN ADULT ON ARRIVING AT THE DINING ROOM THE QUEUE WAS SO LONG WE DECIDED TO DO WITHOUT BREAKFAST SO WENT BACK TO OUR ROOM UP THE STAIRS AGAIN THIS WAS GETTING REALLY FRUSTRATING AS MY HUSBAND HAS BAD LEGS AND USES A STICK SO BY THE TIME WE GOT TO OUR ROOM HE WAS EXHAUSTED WE WENT OUT TO DO SOME SIGHT SEEING AT 10AM AND ARRIVED BACK AT THE HOTEL AT 3.30 ONCE AGAIN COULD NOT GET IN THE LIFT SO HAD TO USE THE STAIRS AGAIN WHICH WERE LITTERED IN CRISP AND SWEET WRAPPERS THE WINDOW LEDGES WERE LITTERED WITH EMPTY DRINKS CARTONS AND POP BOTTLES CAME DOWN FOR DINNER AT SIX MANAGED TO GET IN THE DINING HALL AFTER A SMALL WAIT HAD OUR DINNER AND WENT OUT TO SEE THE LIGHTS ARRIVED BACK AT 9.30 WENT TO OUR ROOM TO WATCH TV BUT ALL YOU COULD HERE WERE KIDS SHOUTING AND RUNNING ABOUT THEN THE TV DECIDED TO START JUMPING AND PICTURE FREEZING YET AGAIN BY SO WE WENT DOWN TO WATCH CABARET BUT AGAIN SPOILT BY TO MANY CHILDREN RUNNING ABOUT THEN TO CAP IT ALL THE POLICE ENDED UP COMING OVER SOME TROUBLE WITH A GROUP OF MEN FIGHTING WHICH WAS NOT VERY NICE FOR CHILDREN TO SEE /I AM SO UPSET THAT WE DID NOT ENJOY THE HOLIDAY WE THOUGHT WE WOULD HAVE HAD FOR OUR ANNIVERSARY WE MADE OUR COMPLAINTS TO HOTEL STAFF TO BE TOLD TO CONTACT NATIONAL HOLIDAYS ABOUT IT I DONT THINK WE WILL GO THERE AGAIN I CAN ASSURE YOU THERE WILL BE OTHER COMPLAINTS FROM OTHER GUESTS ABOUT THIS ASWELL I HOPE YOU WILL LOOK AT THIS MATTER WITH YOUR UPMOST COMPASSION AND URGENCY

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Andrew Marsden | | VERIFIED

I fell asleep reading. Lol
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