National Holidays

1.00 stars

381 Reviews

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sheila's complaint against National Holidays

sheila mitchell

14/10/2016

Hotel

Complaint against National Holidays

booked to go to the Cotswolds 10th to 13th Oct 2016 mystery hotel found out the day we departed we were to stay at the Bosworth Hall Hotel Near Hinkley We got there hotel looked nice checked in to find the lift wasnt working & in fact did not work all the time we were there, as my husband is Disabled this made it very difficult for him to go up & down stairs as our room was on the ground floor when we asked if it was possible to change rooms we were told no chance were fully booked, also the food was not up to the standard we have come to know with other trips we have been on with National Holidays. We were so looking forward to our few days away but unfortunatly it was spoilt because of the Hotel just hope they sort the issue out over the lift & the food

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