National Holidays

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Francis's complaint against National Holidays

Francis Ludgate

25/09/2017

Asked off the coach to talk to an official at coach changeover.

Complaint against National Holidays

Went with National holidays to Cannes for 9 days a few weeks ago. In the hotel at night the two drivers were asking us to play cards whilst we were all having a drink. I don't normally play cards for money but felt abliged to play. Out of the two games played I won them both, much to the dissatisfaction of the driver whom went on about it too much, which made me feel uncomfortable. The following evening the same gambling card game, the drivers were wanting me to join in again I did not want to but felt a bit pressured as I had already won the night before. I won another game so all in all it was quite abit of money, this didn't make the driver any happier & went on about it. On the return journey we purchased alcohol from the drivers until Calais where another couple of friends purchased some alcohol at the warehouse where the drivers stock up their drink. On the way to Woodhalls had 3 largers having a laugh with some friends whom we met. The drivers never came along to mention anything untoward that I had suppose to of done. When at Woodhalls an official called out my name to come off the coach singling me out, talking in a very stern manner saying if I didn't quieten down on the coach you won't be able to continue your journey on your change over coach! This shocked & surprised me and also the friends we made. I talked to the both drivers & asked what I done & who had made the complaint to which he replied nobody has. The other driver said a few people, if that was the case why didn't he have a quiet word with me if he thought I had affended anybody. This to me & others on the couch was total lies as it was down to being jealous of me winning money on the cards! The drivers were happy making money out of us selling the drinks but didn't want to be friend when we stopped purchasing from them. I have been on lots of long journeys with National holidays & have always got on well with the drivers & everybody even helping people on & off the coach. If I had so called offended anyone nobody said what I had done or said. So it was all lies from the driver. This has ruined mine & my wife's holiday and won't be booking another holiday with National. My friends also said they would never go with national Holidays again. All that was needed to avoid this unpleasant situation was to talk to me. We all still do not know what I have done to be treat so badly. F. Ludgate.

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