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Joanne's complaint against National Holidays
Complaint against National Holidays
Well to start with we weren't in the hotel we were going to when i booked. I had arranged gluten free food for my partner here and then were told when on the bus that we werent staying here after all. I had no time to get the other hotel to cater for him. The food At The hotel was appalling as was the service given. I know we're on a cheap break but we shouldn't be treat any different. We had to sit in big groups and as someone who is anxious eating with others this was just awful. Finally why are you allowing drinking on your coach. We had to endure 4 hours of abuse by 2 females who were plastered before they got on the bus and carried on drinking. I'm so upset by their behaviour. It's spoilt my whole weekend as I've come away feeling dreadful. I've travelled lots of times with national and this has put me off. I've got 2 trips booked next year and I'm contemplating cancelling.
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