National Holidays

1.00 stars

381 Reviews

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claire's complaint against National Holidays

claire billington

26/10/2017

bad service and theft

Complaint against National Holidays

well where to start first y seats whats changed even then i didnt get my seats had to move on the first coach cause someone was sat in them, then had to change from a mini bus to coach then change again at the hotel, got told would have been better to have room services for more baby chair was filthy, when we got the coach to go the the Yorkshire zoo the drive told me i had to sit my my original seats which was 5c 5d, but the woman in front of me was not happy cause i have my 21 mths old son and my 7 year old daughter ( i though it was a family holiday for kids to enjoy) not for them to get bullies and shouted at by a stranger? when we left the zoo i had all my stuff on my pram and cause we had to change at a services station to get on a mini bus when i got home my kids stuffed animals aka a pink and black spider and my son dog white and grey also my purse was stolen out of my bag which contained £40 and loose change also recipes off my perches from Yorkshire zoo? my daughter was very upset telling her nan that it was a nightmare and she doesnt want to go again but my son didnt know whats was going on cause he is still a baby?? i have always booked hoilday with national hoildays cause it easy for me and my children but i will NOT BE BOOKING again due to be robbed and abuses it was ment to have been a family holiday not flamingo land and Yorkshire zoo

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