National Holidays

1.00 stars

402 Reviews

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Angela's complaint against National Holidays

Angela Kelly

21/11/2016

Big let down.

Complaint against National Holidays

National Holiday phoned 4 days before we are due to go away to say the main day trip out has been cancelled by them dus to an Operational issue.No other explanation other than that.9 people have booked the trip and part of the reason for booking was to especially go to see the place that was advertised.Infact the holiday is still advertised on the internet today stating a visit to Oban which is a no go now.I believe this day trip has Ben cancelled due to the company now offering a theatre trip to see a show on the same day from our hotel(which wasn't advertised when we booked the holiday)which would cause a time issue if the day trip went ahead.I feel that National Holidays has broken a contract by not providing the holiday we booked.Any advice please.I can't honestly see them giving a proper explanation about this.

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