National Holidays

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381 Reviews

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Marlene's complaint against National Holidays

Marlene Haworth

21/04/2018

Brittania hotel in Leeds

Complaint against National Holidays

4of us have just arrived back from a coach tour with national to Leeds,Harrogate and York.we stayed at the brittania hotel Leeds.the hotel was dirty the rooms were dirty, the food was mostly cold and of poor quality,the staff needed a good kick up the rear end and proper training,the fire alarm went off at 4:30 in the morning there was no one capable of letting us know what to do the person in charge was as much in the dark as all of us the two young girls on duty thought it was all a joke and left us while they went looking for the cause it was a total fiasco but fortunately a false alarm I hate to think what would have happened had it been for real. My advice to national would be to find another hotel group to work with as they must be losing thousands in possible revenue from people like us who will not travel with them again whilst they use such a poor hotel who already have a bad name within the hotel trade

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