National Holidays

1.00 stars

402 Reviews

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Vivien's complaint against National Holidays

Vivien Annison

04/09/2017

Cadburys world and safari

Complaint against National Holidays

The "hotel" was dirty ,disgusting , staff too few they had to be jack of all trades, the rooms with their lopsided floors filthy carpets and curtains weren't suitable for purpose. Double booked rooms . Although no smoking policy there was a strong smell of people smoking which was a fire hazard.A towel had to be put at bathroom window for privacy .This hotel should be taken out of the brochure and I expect a full refund as the whole experience was awful and had been looking forward to this trip with grandchildren.The coach we were on was old ,very hot and uncomfortable the toilet we were told had limited water so we were asked to not use unless necessary.A bad experience all round.

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