National Holidays

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elsie's complaint against National Holidays

elsie reilly

26/04/2018

cancellation of week end

Complaint against National Holidays

Myself and 4 friends were booked on the liverpool city spectacular on 27th of april for one night, this was to celebrate the birthday of one of our party. On tuesday 24th of april I received a phone call from from Hays Travel the booking agent to report the weekend was cancelled and would we like to go to Manchester on the 27th and liverpool on the 28th I refused the offer as we had made arrangements to meet friends who were in the process of booking tickets for The magical mystery tour on our befalf. there would have been no time to do that or visit the cavern if we had accepted your offer as the time in Liverpool was very limited on the 28th. I canr beleive the excuse that the Adelphi hotelwas over booked and had cancelled a whole coach of people at such short notice. We were extremely disapointed to say the least. we are all in our seventies and not in the practice of "oh well we,ll just book another wekkend" I have been away with National before and hav,nt experienced any thing like this. I would appreciate a reply to this e mail.

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