National Holidays

1.00 stars

402 Reviews

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Claire's complaint against National Holidays

Claire Pearson

21/08/2019

Children smoking room???

Complaint against National Holidays

Harry Potter weekend with my husband and two sons... cost over £500 included transport, admission to Harry Potter land and night in hotel. Harry Potter great!... hotel awful! Boys beds were not made up until 10pm, chef shouted at customers and frighted my boys and our bedroom was a smoking room!??? Complained to national holidays who have said it was up to me to ask for a non smoking room (I thought it was illegal to have smoking rooms but certainly did not think a hotel would put children in one and would have thought a company such as national holidays would not!) investigations to my complaint have been farcical and when asking for partial refund have been point blank refused I am seeking legal advice... do not use this company

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