National Holidays

1.00 stars

402 Reviews

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judith's complaint against National Holidays

judith smith


coach driver disgusting attitude

Complaint against National Holidays

we have just done Holy island and Durham coach trip may 13th/14th. the driver was in my experience disinterested and rude. he had minimal conversation on route, seemed to have no historical information to impart about Holy island etc. he said back on the coach for 3.15 pm, we noticed tide in at 3.20!!!hhe knew that so why say 3.15. he was impatient to get going at 3.05 and we were not late boarding coach one lady was last on at 3.10 but she wasnt lat either. .we passed Bamburgh Castle his only comment was " its nice" !!! dont drivers have any notes on places of interest to study??? when it was built at least etc .We then went on to Seahouses WHY god we only had 40 mins no time at all most people stayed onboard as not long enough to enjoy..loo stop only Next am he wanted cases in for 9.45 and to set off for 10am to Durham ,he was again impatient to get going . He took ages to get to durham went round same route twice didnt know where to park coach. he had to stop and check roof space as unsure if we'd get under tunnel. There again id have thought drivers in your company would know the routes well and parking for coaches.We lost valuble time getting parked and then he said to be back on coach for 2pm. the ITINERY states 3PM he had also left a note in hotel stating leaving Durham at 15.00HRS so why did we loose one hour weve paid for on this trip. My friend asked him why he said 2pm but he knew it was 3pm he said people had gone now so "what did she want him to do about it" he was rude. she said "well you could appologise" at this point he said "appologies alright now" i must say he had bad attitude and our only conclusion was he wanted to get back earlier to suit himself. needless to say i personally will not be booking with your company again or recommending to my friends.. shame i cannot name the man conserned but you will know by your rotas. thankyou

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