National Holidays

1.00 stars

402 Reviews

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Mike's complaint against National Holidays

Mike Mulhern


Disappointing and never to be repeated

Complaint against National Holidays

Our 5-day break to Blackpool was not up to our expectations. National Holidays (since April 2019) have changed the itinerary of their trips to this popular resort. No longer do they do excursions as part of the deal. The company is now operating a delivery and collection service only - meaning the coach that takes you to Blackpool is the coach that returns those who have completed their holiday. As a consequence there are no morning departures at the end of your holiday. They advertise that pickups will be anytime after 1.30pm to 3pm on the date of your departure. In the event our coach didn't even arrive for pickup until after 3pm which left all returning passengers extremely frustrated. Various reasons were given for the late departure including motorway delays on the way to Blackpool but the most relevant was that the coach had to make 10 drop offs. Add to this that the two return drivers to Tyneside insisted on taking a full 55 minute meal break rather than trying to make up time back to the North East. No customer service at all. No one on that coach when they booked that holiday expected that they would return at so late an hour - 8.20pm at Sunderland for example. The same hotel had Shearings holidaymakers and they departed the hotel at 8.45am whilst National Holidaymakers departed six and a half hours later! All this was in addition to being told prior to departure that National could not sell enough holidays to fill the planned number of coaches so everyone had to be re-arranged into the one coach. No compensation of course because the "fine print" of the contract says that allocated seats can be altered without recourse to complaint or redress. No way would we have booked a holiday with seats at the back of the coach (which is where we ended up). The consequence of all this is that we will never ever again book a National holiday. They may be ok to get from A to B but that is as far as they will ever get with us again. Their regular mailshots to our home address will in future be immediately binned without opening.

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