National Holidays

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379 Reviews

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Cole's complaint against National Holidays

Cole Braddock

04/08/2017

Disappointing trip

Complaint against National Holidays

My fiancé and I just returned from a London trip arranged through National Holidays. While he and I did enjoy ourselves, this was due only to self arranged activities. There were a number of things we were unhappy about. According to the hotel's official website, it supposedly has a trouser press in every room, and serves a variety of "international cuisine". The so called trouser press was actually an ironing board and iron. As for the "international cuisine", our first meal was fish fingers and chips. Our second meal was a chicken madras, which was so bland, with dry, overcooked chicken, and very watery sauce, as to be virtually inedible. In fact, my fiancé and I opted to go out to eat instead! Also, we booked a room with a double bed, but when we arrived at our room, we saw that we had actually been given a double room, with two separate twin beds. My fiancé and I would like to think that this had nothing to do with the fact that we are a same gender couple, but it was, nevertheless, an unpleasant discovery which he and I felt to be worth mentioning.

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