National Holidays

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380 Reviews

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lindsey's complaint against National Holidays

lindsey allison

16/10/2017

driver did not give us long enough at our destination

Complaint against National Holidays

I use national holidays regulary and have never had any problems before. The breaks away have always been really good value for money but on this occasion i was very dissapointed we went to alton towers last weekend for scarefest and have been with national holidays to scarefest on numerous occasions but this trip in paticular we were not given enough time to go into any of the scare mazes as we had to be back at the coach for 7.30pm normally when i go we leave around 9pm but that wasnt a problem as i thought we would get more of a chance to do things the following day but that was not the case after arriving at alton towers at 10 am the next day we were then told we had to be back at the coach for 1.30pm only giving us 3 and a half hours when booking with national holidays it states you get 2 days in the park 3 snd a half hours is not a day by far so i was really dissapointed as were the children previous years we have not left on the second day till around 4.30pm so seems to me the driver just wanted to get home early i just dont want this to happen to other guests as its not fair when ive saved up all year and then the break away has been cut short because the driver couldnt be bothered to stay a while longer

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