National Holidays

1.00 stars

380 Reviews

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Carole's complaint against National Holidays

Carole Sellars

17/10/2017

Poor hotel

Complaint against National Holidays

Stayed at the Trecarn Hotel in Torquay. Booked one twin room and one single room. Both rooms were along a very grubby corridor with a very dirty access door. The single room was adequate but the flooring in the bathroom was loose and uneven. The single room was terrible - toilet seat that was loose and kept shifting when sat on, a shower cubicle that had a panel missing and did not close completely and had a shower curtain added to try and fill the gap. Bathroom flooring uneven and loose which had been inexpertly sealed around the shower base. The overall decor of the room was shabby with peeling wallpaper, chunks of paint missing and ill fitted towel rail and toilet paper holder in bathroom. The room door was shabby both inside and out and the wardrobe and drawers were old and shabby. The room overlooked a roof space and the window was dirty inside and out. The meals were disappointing with no fresh vegetables or fresh fruit. On two occasions sausages or bacon was offered in the evening when both had been served for breakfast. Cheapest items were used - frozen vegetables/roast potatoes, mince in hotpot, frozen desserts with little variety. Salad bar had lettuce leaves and tomatoes but not much else in the way of actual salad and served tuna every day. No alternatives at breakfast eg poached egg or omelette and again tinned tomatoes and fruit. Everything was self service and tables were cleared by staff that reached across or over or not at all! the whole place needs an overhaul - will not stay there again.

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