National Holidays

1.00 stars

381 Reviews

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Pauline's complaint against National Holidays

Pauline Brown


Grand hotel scarborough

Complaint against National Holidays

We were staying at the grand hotel, the lift was out of order down to dinning room we were told to go in the lift down to the kitchen .a member of staff told us we should have come through with a member of staff, she said everybody had been told I said we had not been told she was very rude.And on Sunday night there was a coach party in and there was no meat left for people who were staying in the hotel we were offered gammon but it was too salty, and we had to play bingo in a different room there was no table and chairs left I had to go and find a member of staff to get us some table and chairs. We had to stand in a queue for a hour to buy a drink ,we had requested ground floor rooms because my dad and sister have walking difficulties we were put on the 6th and 5th floors

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