National Holidays

1.00 stars

382 Reviews

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Mrs D's complaint against National Holidays

Mrs D Rawlinson

13/07/2017

Food very poor, some dry, a lot burnt

Complaint against National Holidays

To start with the lift was not working which made it very difficult for many of us, I myself had to crawl up the stairs and crawl backwards down. Apparently the lift had been broken for two weeks (as told to us by a family member) prior to our arrival - if you had informed me earlier I could have made alternative arrangements, not good PR on your part. The food - well two out of four evening meals were dreadful, Monday the chicken was very dry and not as described on the menu i.e. served with a creamy mushroom sauce - it was not it was very thin brown gravy with two sliced pieces of tinned mushrooms. Thursday evening the pie was burnt, the scampi was soggy and not cooked properly the chips were a soggy mass. The owners must have been aware of this because there was not one clean plate and many of us complained. Friday breakfast, really burnt bacon. I know the hotel is up for sale but surely certain standards should be kept.

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