National Holidays

1.00 stars

402 Reviews

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Carole's complaint against National Holidays

Carole Wilson

15/02/2018

Having to go to another hotel once again

Complaint against National Holidays

I have booked with national holidays for years without any complaints but I am not happy at all I was booked to go into the la tour tomorrow with my friend and my two grandchildren but I was phoned this morning to say we couldn’t have the room we wanted as it had been damaged and there was no more rooms available the lady on the phone said you will have to be put in the savoy miles from where I wanted to be for the kids I said no after going back and forth to sort something out we could only get offered hotels right up at the north pier where I really didn’t want to be but I will have two upset grandchildren if I didn’t take what we were offered so now we are goin into the new president it’s not he first time I was booked to go to the oak lea in November just to get a phone call to say the hotel was closing and had to go somewhere else or money back looks like we might be going to use a different company after this thank you

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