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Mary's complaint against National Holidays
Holiday at Trecarn hotel Torquay
Complaint against National Holidays
We booked our 5 day holiday through National Holidays and it didn't start to well as we had to change coaches at Hopwood services, even our driver wasn't sure what was happening, after 3 stops in total we finally arrived at hotel to be told to wait outside. They then told us to go and check in, to be fair our room was alright think it had been refurbished, new bathroom and king size bed. Only got towels change once and don't even think they cleaned the room while we were there. Went for our evening meal it was absolutely chaotic, had to hunt for a table to sit at, went to get food there were no cobs for our soup (we were told they were still in oven) no gravy for our main course which was sloppy shepherds pie, it looked like mush, again asked where was the gravy and the waiter said we don't have any. Next morning went for breakfast and as soon as we got in dining room we were told by customers I wouldn't bother because there were no eggs, tomatoes, beans, orange juice, no white bread, we were told they hadn't had a delivery. We were cueing waiting for food to be brought out and again nowhere to sit!!! Tables weren't cleared, no cutlery, plates we were constantly asking for things, waiters were running around like headless chickens. It was like this for all our stay, so we went out to get something to eat. Asked to see the management but was alway told that they weren't there so never did see anybody other than staff to complain to. We likened the hotel to FAWLTY TOWERS which was very appropriate. National Holidays just be ashamed of themselves sending people to a place like that, at least we were lucky to have had a decent bedroom other people we spoke to had terrible photos of their bedrooms and bathrooms. Get your act together and get it sorted I have already made a complaint but they still haven't had the decency to reply, what can I do?
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