National Holidays

1.00 stars

380 Reviews

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Derek's complaint against National Holidays

Derek Catherall

30/10/2017

Hotel .dirty , filthy , disgusting.

Complaint against National Holidays

Having arrived at the Trecarn hotel we were given an envelope with our key and room number . My husband is nearly 80 year old and we had to take our own luggage up two flights of stairs , along a corridor , down another flight of stairs and along a long corridor This is not acceptable ! We were told our breakfast was at 7am . We asked if we could arrange another time as we don't like to eat so early in the morning but thy wouldn't let us .(so we missed our breakfast every morning ) . The smell in the bathroom was disgusting, it was full of mould and mildew , I could have written my name on the towel holder . The veg was under cooked , there was only one set of cutlery for a three course meal . The staff were NOT helpful . We asked for a packed lunch one day , when we receive it part of it was missing , but we didn't get a refund for what was missing ( another rip off )) .

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