National Holidays

1.00 stars

379 Reviews

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stephen's complaint against National Holidays

stephen wildsmith

20/08/2017

hotel disaster

Complaint against National Holidays

ive just came back from our stay at grand hotel scarborough with my partner and grandchildon 20/8/2017.i would like to state that we were accommodated on the very bottom floor with 4 flights of stairs to walk up and down as the lift was out of action all the time of our stay.i point out that i have athritis to my back,legs,and arms as does my partner .we had to walk these stairs up and down every time we had to go for our meals and to go out as did older people in there 60s,70s etc.we got no help of any of the staff at any time of our stay.a disgrace in our minds.i have took photos of this lift and signs.ours and others weekend was spoilt by this matter and we would never stay there again.sorry but it was a nightmare for us and them older people.i hope this matter is not pushed to one side and forgot about.i am thinkingabout reporting this hotel to health and safety.thankyou for reading this message and hope to hear from you

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