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christine's complaint against National Holidays
hotel unsatisfactory ,booked with national holidays for a weekend break
Complaint against National Holidays
This was my first experience with National holidays ,a weekend tour to Cadburys& Safari adventure ,i took my 11 year old grandaughter . The hotel we were taken to (Quality Hotel ) at wolverhampton was dissapointing , the room we were given , carpets were filthy ,with lots of stains everywhere ,the window needed cleaning, curtains were really dirty ,burn mark on the dressing table (all though No Smoking policy applied) ,no mattress protector ,sheet did not fit properly on the bed , layer of thick dust on the wooden headboard , bathroom no lock on the door ,no rubber slip mat for bath ,the whole room in need of upgrade &decorating ,Loud music playing till after midnight , doors banging ,loud noises till after 1.30am ,the whole place needs bringing up to a reasonable standard of cleanliness, the food choice was limited and obvious that the cheapest food was being served , definately not a family orientated hotel .
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