National Holidays

1.00 stars

402 Reviews

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Eunice's complaint against National Holidays

Eunice Reynolds

10/11/2019

La tour Hotel blackpiol

Complaint against National Holidays

I went to the above hotel with national holidays which was booked for 10 of us. If cost £1500 for the weekend. I live in sheltered housing and don't get out much as well as the other people in the group. When we arrived at the hotel and up to our room we found the hotel yo be dirty and unkempt. No hoovering had been fine before, during or when we left. This was in the communal areas!!!! On the Saturday there was only one young girl serving breakfast do it meant we had a while to wait for to be served. The hotel needs an update sooner rather than later. Very short staffed so much so one member worked between the reception and the bar therefore queues were forming between the bar and reception. In our group 4 of us were in the lift when it stopped between floors. The emergency alarm didn't work so nobody knew we were in the lift!!!! Eventually when we did get out nobody at the hotel asked us if we were OK. I have tried to get in touch with national holidays to get a refund but they haven't replied yet nit surprising

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