National Holidays

1.00 stars

402 Reviews

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margaret's complaint against National Holidays

margaret brady

06/11/2017

la tour hotel faciliteis Blackpool

Complaint against National Holidays

booking ref p945910#1L I am complaining about the hotel above which I have just spent the weekend at. On arrival we had no hot water which meant we could not shower, then the following day we reported it to the manager which he reassured us someone was going to be attending to it that day, on the evening still no hot water, we were then given the key to another room to use the shower and the shower was a trickle so we were given another key hey a shower that actually works. But on the following morning no hot shower before travelling home ,which may I add when asked to speak to the manager he had left Blackpool and was now in Manchester and had left staff at the hotel to sort the mess out with guests. Our hotel was like something from Beirut, draws hanging off, no wardrobe doors, panels off were pipes were running along. The restaurant was ran like a school canteen, food was disgusting . So as you can imagine this was a total disaster this weekend, I was pleased to return home, 1st time with National Holidays and probally the last.

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