National Holidays

1.00 stars

380 Reviews

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Pamela's complaint against National Holidays

Pamela Johnson

06/08/2018

Marquis Holiday Torquay 30 July 2018

Complaint against National Holidays

I have just returned from Torquay stayed in Marquis and have come home covered in bedbug bites, really painful and swollen. My daughter who is 5 also has a few bites. Rooms was not clean and bedding wasnt changed and we was there for 4 nights. No towels one night, table cloths wasnt changed from previous meal, bathroom smelt of damp and had massive cracks in the floor no handle on the tap which is not good as i had my 5 year old with me, tried to complain but manager was never around only time was when i needed towels. Soiled nappy was found on our first night in the wardrobe which also caused a foul smell, did manage to complain to get that removed but thats not the point the room should of been checked and cleaned before new people checked in. Im really not impressed and has spoilt me, my daughters, mum and partners holiday. Never had bedbug bites before and they are not pleasant. Not happy that we paid to stay there for 4 nights, i have never had such a bad experience at a hotel. This to me is not a 4 star hotel. I hope to have a reply. Many thanks

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