National Holidays

My wife and I got to Stockport Bus station at 8.45 on Monday 19th February to wait for the Folkestone Coach to arrive. Whilst we were waiting a Newquay bus came, Blackpool, and Bosworth. There was no mention of Folkestone from any of these coaches going to Folkestone. The waiting area in Stockport is 2 coaches long and we were stood in the middle, so we would have heard to bus driver if he had even mentioned Folkestone in this area. There was only a mention from one of the drivers if anyone was for Brighton, but no mention of Folkestone. There were a lot of people waiting and they would have said if this driver had mentioned Folkestone. We are regular travellers with National and so know the routine. I would like to know what the system is to get refund and an apology for us having to wait more than l hour in a cold bus station. David Whitehurst