National Holidays

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381 Reviews

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Dorothy's complaint against National Holidays

Dorothy Gray

08/01/2018

Mix up with our tickets

Complaint against National Holidays

I booked this 2 day trip on the 24th September 2017 to go see the jersey boys show down Birmingham we arrived at novahotel in Coventry Saturday @2.30. Driver picking us back-up again @ 4 to take us into Birmingham on boarding the coach our tickets was in an envelope on seats I had booked n payed for 3 tickets for the show but on opening the envelope there was only 2 tickets so our driver was ringing someone to explain the problem at 7pm that evening the driver Roy rang us to say he'd received a ticket from some were so we had to call back at the coach to receive it from him which was a relief but the lady whom the lost ticket belonged is 76 years of age n very upset over the whole thing because the ticket she had received was for the dress circle were as she should have been seated with us in the stalls so very disappointing we've travelled many times with national but after this were goin to have to consider as to wether we will be using ur company again

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