National Holidays

1.00 stars

402 Reviews

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graeme's complaint against National Holidays

graeme rogers

09/11/2017

not happy with the holiday

Complaint against National Holidays

we went to hotel what was not suitable for my needs they did not have rooms for disabled people we were not told that when we booked holiday so complained to hotel told me his partner to take hin to swimming pool showers to have a shower he is in a wheelchair and a really large mam whitch i could not do so we tryed to get him in shower in room he fell and hurt 2 of his toes he is a diabetic and has no feeling in his feet and they start to bleed i had to keep a eye on him and also i fell geting in the bath and very hard to get back out the bath we should of been told when we booked up there was no fecilites for disabled people but they did not or we would not have booked thats why we needed a walk in show as he weres protection and there was no way i could take him up and down lifts to get him showered it was a nightmare this was a day holiday from newcastle to folkstone to bruge .

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