National Holidays

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402 Reviews

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Anthony's complaint against National Holidays

Anthony Mccue

16/11/2016

poor hotel and poor driver

Complaint against National Holidays

Had a short break with national holidays on Monday 14th and 15th November going from Stockton on tees to Chester and chatsworth house. The first part went fine at Chester but we were then taken to Manchester for our overnight stay at the Britannia hotel, we arrived there about 6pm, and only had time to put our bags in the room and a quick tidy up before dinner which was fine, after dinner we had a few drinks at the bar and then decided to go to bed because we had had an early start and a long day. Well it was then that we got into the worst bed I've ever been in, it stank of smoke and no matter which position you tried to lay in bed springs were sticking into you, we thought we might drop of but the constant drone of some kind of motor running, maybe heating or air con, made sleep almost impossible. I mentioned it at the exception desk in the morning and was met with a shrug of the shoulders from an uninterested member of staff who just walked away. The trip that day took us to chatsworth house which was really good but spoilt once again by the journey home, the driver for some reason headed south, not north, and drove down almost to the centre of Derby where he picked up the A38 and backtracked along to the M1. Ihave done this journey myself many times and I know first hand that from where he was he could have picked up the M1 much easier and more directly by going on the A617 a route that would have taken no more than 20 mins instead of the one hour 20 mins going the route he took, I can't believe you would like your drivers to waste so much time in this way, he managed to double the journey time to his first drop off in Darlington. I would like to hear your comments on what I've had to say, thank you

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