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janet's complaint against National Holidays
RUINED XMAS HOLIDAYS
Complaint against National Holidays
We travelled on the 23/12/17 from Sunderland to Folkstone to the Grand Burtin Hotel. Our first night was brilliant, good food, nice staff,good staff showcase and a fab singer on till 12.00 The 24/1217 we had a group of about 30 travellers and children. They where running around, taking OAP zimmer frames and crutches, they where pouring coke of the dance floor, the staff could't perform their rountine as the kids where running all over. Staff and Parents had no control. everythin was finished early. Police where called in xmas day but the manangement let them stay. xmas nite and boxing night was exactly the same. no one could dance on the floor because of the drinks poured, manangement did nothing. Police where yet again brought in every day with no avail. Disappointed as we go on these trips 4 times a year. I and my partner would like another hoilday free of charge as ours was ruined.
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